July 23rd, 2008Using SuperMemo to Study Japanese
Unless you happen to be some sort of linguistic genius, a talented musician, or some unfair combination of the two, chances are you will have trouble learning a new language and the little nuances required for accent-free pronunciation. I’m lucky enough to have my very Japanese wife to help me with pronunciation, but there’s something far more difficult that stands between me and Japanese competency: vocabulary.
Studying a foreign vocabulary has been difficult for me since college, as my brain tends to ignore things it cannot immediately use, catalog and compare (this doesn’t explain my encyclopedic knowledge of Simpson’s, Futurama, or Family Guy). That said, I have had some great success using flash cards to retain information. This is how I finally mastered the hirigana and katakana character sets, and it’s been quite useful in mastering the basic Japanese words one might hear at home. There is one problem with using flash cards, though: they’re difficult to transport.
This is where SuperMemo fills the need. For the low price of $19.90 USD, you can purchase a full licence for the application granting the ability to use databases with more than 30 items. There’s just one problem, though: there’s no point buying a licence. But I’ll give more details about this later.
Who or What is SuperMemo?
SuperMemo is a small application that can run on a pretty wide range of platforms such as Windows, Mac, Symbian (used on mobile phones) and Windows Mobile. It works with a database we either download or construct, and functions similar to a flash card system, but with an important difference: it remembers the questions we have troubles with.
Using an algorithm devised by Apple’s Steve Wozniak, SuperMemo will compile a list of the words we have trouble with the most and present them at specific intervals that have been proven to be the best times to review. Within the space of a few weeks, hundreds of words could be assimilated and put to use in our conversations. I’ve been using it in the unregistered form for just over two months and have found it to be quite useful when drilling new vocab.
So why am I suggesting that people not buy the full version? It turns out the people that used to perform all the administrative duties for the developers have all disappeared.
A Month of Nothing
I bought a license for SuperMemo on July 2nd this year through the Yahoo! Market Store linked on their site. The money was immediately deducted from my PayPal account and a confirmation was sent to my email address telling me that the purchase went through and I would receive an activation code within a few business days. Two days passed and I heard nothing, so I sent a quick email stating the receipt number, my iPaq’s info, and politely asking for a registration code. 10 days later I received a reply from someone asking for the very same info I had sent on the previous email. To make matters worse, they were replying to the email I had sent which already included the information they sought.
So WTF?
Deciding it was easier to just resubmit the info, I replied with the data and waited. And waited. And waited some more. After another 10 day silence I submitted a claim with PayPal to get my money back. To heck with SuperMemo and the poorly maintained organization that spawned it. I can understand if the application is no longer being actively maintained, and I can understand if people are on vacation. But how hard is it to set up an auto-responder or to remove an item from a Yahoo! Store?
The lack of communication and excessive wait time is unacceptable for the purchase of a digital product.
Waiting on PayPal
I’ve decided to give the company 7 days to respond to my demand for refund before escalating the matter with PayPal, and this leaves little time for the company to answer. I’m no longer interested in obtaining a licence key for my iPaq, even though I could put the application to good use. Instead, I’d much rather get a refund and go back to studying Japanese with my PDA-optimized Excel macro. It’s not as mathematically pretty as SuperMemo, but it gets the job done.
Have you used SuperMemo to study a subject? Was registration just as slow?




























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